HOW DO I BOOK?
Simply message us using the contact form above with your order, your date and time, and address. We will get straight back to you with availability and confirm the price.
WHAT TIME DO YOU RECOMMEND GETTING THE PLATTER/S DELIVERED?
Our platters are too large to fit in domestic fridges so you will need them delivered at the time they're going to be eaten.
DO YOU CHARGE FOR DELIVERY?
Yes. We work with independent drivers who have their own price structure. Our pieces are made fresh on the day and are extremely delicate, therefore they are not suitable for overnight courier delivery and need to be hand-delivered with extreme care.
You are always welcome to collect your platter and return our wooden boards free of charge.
PLEASE READ ALL TERMS AND CONDITIONS BEFORE BOOKING. BY PURCHASING YOU THEREBY AGREE TO OUR POLICY BELOW.
Due to the fresh nature of our pieces, returns of perishable goods cannot be accepted. Should there be an incorrect item in your order we must be informed within 4 hours of the piece being received.
We do not offer refunds once payment of a deposit has been received, however if your order is cancelled at least one month (or more) before the date booked, we can provide date changes if we have the availability.
If a booking needs to be cancelled due to Covid-19 related issues the above still applies.
Clients cannot amend bookings once a deposit has been paid due to the bespoke nature of our pieces and items being ordered especially.
Due to the high number of enquiries, we are unable to hold dates.
It is the responsibility of the client to dispose of the food if kept unrefrigerated after 4 hours to comply with UK food standards. By agreeing to our terms and conditions the client is agreeing to dispose of any food after this set time. We will not be held responsible for any adverse reactions to our food consumed after this time.
Please notify us before booking of any allergies and dietary requirements. We cannot accommodate special allergy requests due to high risk of contamination across our kitchens. All bookings will be provided with allergen leaflets highlighting if a piece has any of the main 16 allergens (celery, cereals containing gluten (including wheat, rye, barley and oats), crustaceans, eggs, fish, lupin, milk, molluscs, mustard, tree nuts (including almonds, hazelnuts, walnuts, brazil nuts, cashews, pecans, pistachios and macadamia nuts), peanuts, sesame seeds, soybeans, sulphur dioxide and sulphites).
Stargrazing Co. are not responsible for any adverse reactions to our food if we have not been forewarned of any allergies or dietary requirements prior to your order being received.